Most of us do two things at the start of each year: set personal goals, and give up on them. Survey after survey finds more than 90% of people throwing in the towel during the month of January. The second Friday in January even has a nickname: Quitter’s Day. And we don’t do any better as organizations: 9 out of 10 companies in one Reflektive report consistently fail to reach their organizational goals. When it

Whether you’re in senior leadership in a police department, fire department, 911 dispatch center, or  EMS department, you can’t leave performance reviews to your gut. “The way we’ve always done it” is not going to keep your team performing its best in the constantly-evolving landscape of emergency response.  Here’s how to conduct meaningful year-end performance reviews for your public safety teams. Before the Meeting: Take These 3 Steps   Starting with the previous review’s goals is