The Best Performance Management System For 911 Dispatchers
The best performance management software for emergency dispatchers is one that can keep up with their team. TrackIT was designed for first responder leadership teams to set and manage goals, monitor performance, and overcome obstacles head on.
Job Performance Software For 911 Dispatch And Other Emergency Responders
When an emergency call comes in, you want to be confident that everyone on your team is doing their best possible work. But it can be tough, even with the most dedicated team members, to identify challenges or measure success.
Before TrackIT
- “Our supervisors are constantly juggling tasks. Employee performance can sometimes end up on the back burner...”
- "All our employees work hard: we want to be sure that rewards and incentives aren’t based on any unconscious bias...”
- “We need to improve our call response time, but I want to be sure we’re setting reasonable goals...”
- "I'd love to share our accomplishments with the community…”
After TrackIT
- TrackIT makes it easy to track workplace standards, compliance, and other key metrics with instant, intuitive reporting.
- Using quantitative goal-setting and performance-tracking tools ensures standards for employee recognition are fair, objective, and consistent.
- TrackIT shows real-time progress updates for emergency dispatchers, with specific insights for each employee in your department.
- You can generate annual reports using dispatchers’ performance data to showcase and celebrate their vital service to your community.
How TrackIT Works
Ready to have industry-leading performance management software at your fingertips? All you need is a browser. Once you log in, you can access and customize TrackIT to your emergency service department. Here are just a few of the many things TrackIT can do:
Higher Standards,
Higher Impact
- When your team celebrates what they do best and knows exactly what they can do better there’s nowhere to go but up.
- High-performing emergency response teams are those backed by expertise, support, and the tools they need to succeed.
TrackIT Features Include:
Goal Management
Expectation/ Performance Management
Performance Reports
Development Planning
Performance Logs
Counseling/Coaching
Effortless Oversight In
High-Volume Environments
Managing a large team of dispatchers can be challenging, but TrackIT makes it easier. Leaders can log performance feedback, track progress, and ensure every team member receives the support they need—all in one organized system.
Consistent Job Expectations
& Goal Tracking
Keep dispatchers aligned with department standards by setting clear job expectations and performance goals. TrackIT helps leaders establish individual and organizational objectives, ensuring accountability at every level.
Data-Driven Performance Tracking
& Career Development
TrackIT provides a structured way to log performance ratings and generate reports, giving leaders year-round insights into dispatcher progress. Development plans help map out career goals, training needs, and promotion pathways.
TrackIT makes it simple to spotlight growth opportunities, improve communication, and take department-wide steps toward improvement so dispatchers can better serve and care for their communities. There’s no better return on investment in their success.
TrackIT Benefits
Grow With Our In-Person Leadership Development Course
The TrackIT Leadership Development Course is designed to equip leaders with the essential skills to lead effectively in high-pressure environments. This course focuses on decision-making, team leadership, and day-to-day management while emphasizing the importance of structured performance tracking. By implementing a manageable performance review system, leaders can conduct annual evaluations that highlight strengths, identify areas for growth, and create targeted development plans. Providing clear, trackable feedback ensures service and municipal professionals continue to improve, fostering a culture of continuous learning and excellence. Through structured assessments and ongoing training opportunities, people managers can enhance their leadership capabilities and maintain the highest standards of service and safety.
Fill out the quote form and schedule a demo
Once purchased, schedule your TrackIT 101 call to get started
Get additional support with leadership training
See measurable improvement from your team members
Fill out our quote request form and book your free demo. After installation, you’ll receive ongoing support from our experts to ensure you and your team get the most from TrackIT.
Ready To Get Started?
Hear From Our Satisfied Customers
TrackIT Performance Management system is a bachelor’s degree in a box. Everything that is needed for Fire Department Leadership to improve their leadership and employee performance is included in TrackIT. The ability to increase communication, consistency and performance throughout the whole department is what makes TrackIT a “must have” for any fire department of any size.
—Dan Munsey, Fire Chief
San Bernardino County Fire Department
Since we began using TrackIT, our leaders and fire fighters now look for the good things they are doing for the department and each other. The efficiency and morale of the department has improved incredibly since TrackIT Performance Management system has been implemented in our department.
TrackIT is a tool I wish I had years ago as a Chief Officer. I highly recommend TrackIT Performance Management System for any size fire department.
—Bill Brown, Fire Chief
Brownsburg, IN
TrackIT has helped us to create a valuable employee evaluation. It is really more than just that, it is a tool that is helping us be better leaders. The fire service is a little different animal since most of our employees work together 24 hours at a time. It makes it tough for a lot of the officers to realize they must be good leaders and document praise to their employees along with documenting the shortfalls. The past three years of using TrackIT we have experienced a very positive impact on our department.
—Gene Konzen, Fire Chief
Wayne Township Fire Department
The TrackIT tool provides our employees with a continuous feedback tool that encourages leaders to recognize excellent performance and address below standard performance before it becomes a problem. TrackIT staff and personnel are responsive and professional. They follow-up regularly and add value to our organization beyond the product they provide. I highly recommend TrackIT for any organization that wants to go to the next level in leader and employee development.
—Jeremy Pell, Fire Chief
White River Fire Department
Delta Fire recently went live with TrackIT for employee evaluations and a professional development platform. The system has enabled us to significantly increase the weight and validity of our employee evaluations in an on-going format with an annual report. Additionally it has helped us develop a better line of communication between firefighters and officers, as well as providing guided professional development opportunities for our employees.
—John Clark, Fire Chief
Delta Township Fire Dept
We have been using TrackIT for the last three years and find that it is the best product on the market regarding performance management. TrackIT is simple to use and easy to access anywhere. Examining performance evaluation programs for over a decade, I can say for certain that this program removes the subjectivity found in other programs and will allow your personnel and organization as a whole to reach new heights.
—Joel Thacker, Division Chief of Administration and Fire Prevention
Plainfield Fire Territory
See TrackIT In Action
Schedule a free demo to see what TrackIT Performance Management solutions can do for your department.
What is the goal of performance management?
The goal of performance management is to optimize employee performance, improve morale, and streamline accurate communication of goals and expectations.
What is the best tool for performance management?
The best performance management software is one designed and customized for your department. TrackIT lets you set and manage individual, team, and organizational goals. You can use our reporting and analysis tools to track progress, and share real-time feedback with team members. Celebrate milestones as soon as they happen, or identify opportunities for growth before there are widespread issues. It’s all possible with TrackIT.
How do I set up the TrackIT software?
Once you purchase TrackIT, we offer one-on-one guidance to help you start off strong and set up your team for success.
Is the TrackIT software difficult to use?
TrackIT performance management software is intuitive and easy to use. Customize a variety of tools from your TrackIT dashboard with no download required: all you need is a username and password. TrackIT is desktop and mobile-friendly, so your team can get immediate feedback in the field. If you have any questions about how to get the most from TrackIT, our team is here to help.
