The Best Performance Management System For 911 Dispatchers
The best performance management software for emergency dispatchers is one that can keep up with their team. TrackIT was designed for first responder leadership teams to set and manage goals, monitor performance, and overcome obstacles head on.
Job Performance Software For 911 Dispatch And Other Emergency Responders
When an emergency call comes in, you want to be confident that everyone on your team is doing their best possible work. But it can be tough, even with the most dedicated team members, to identify challenges or measure success.
Before TrackIT
- “Our supervisors are constantly juggling tasks. Employee performance can sometimes end up on the back burner...”
- "All our employees work hard: we want to be sure that rewards and incentives aren’t based on any unconscious bias...”
- “We need to improve our call response time, but I want to be sure we’re setting reasonable goals...”
- "I'd love to share our accomplishments with the community…”
After TrackIT
- TrackIT makes it easy to track workplace standards, compliance, and other key metrics with instant, intuitive reporting.
- Using quantitative goal-setting and performance-tracking tools ensures standards for employee recognition are fair, objective, and consistent.
- TrackIT shows real-time progress updates for emergency dispatchers, with specific insights for each employee in your department.
- You can generate annual reports using dispatchers’ performance data to showcase and celebrate their vital service to your community.
How TrackIT Works
Ready to have industry-leading performance management software at your fingertips? All you need is a browser. Once you log in, you can access and customize TrackIT to your emergency service department. Here are just a few of the many things TrackIT can do:
Higher Standards,
Higher Impact
- When your team celebrates what they do best and knows exactly what they can do better there’s nowhere to go but up.
- High-performing emergency response teams are those backed by expertise, support, and the tools they need to succeed.
TrackIT Features Include:
Goal Management
Expectation/ Performance Management
Performance Reports
Development Planning
Performance Logs
Counseling/Coaching
Effortless Oversight In
High-Volume Environments
Managing a large team of dispatchers can be challenging, but TrackIT makes it easier. Leaders can log performance feedback, track progress, and ensure every team member receives the support they need—all in one organized system.
Consistent Job Expectations
& Goal Tracking
Keep dispatchers aligned with department standards by setting clear job expectations and performance goals. TrackIT helps leaders establish individual and organizational objectives, ensuring accountability at every level.
Data-Driven Performance Tracking
& Career Development
TrackIT provides a structured way to log performance ratings and generate reports, giving leaders year-round insights into dispatcher progress. Development plans help map out career goals, training needs, and promotion pathways.
TrackIT makes it simple to spotlight growth opportunities, improve communication, and take department-wide steps toward improvement so dispatchers can better serve and care for their communities. There’s no better return on investment in their success.
TrackIT Benefits
Grow With Our In-Person Leadership Development Course
The TrackIT Leadership Development Course is designed to equip leaders with the essential skills to lead effectively in high-pressure environments. This course focuses on decision-making, team leadership, and day-to-day management while emphasizing the importance of structured performance tracking. By implementing a manageable performance review system, leaders can conduct annual evaluations that highlight strengths, identify areas for growth, and create targeted development plans. Providing clear, trackable feedback ensures service and agency professionals continue to improve, fostering a culture of continuous learning and excellence. Through structured assessments and ongoing training opportunities, people managers can enhance their leadership capabilities and maintain the highest standards of service and safety.
Fill out the quote form and schedule a demo
Once purchased, schedule your TrackIT 101 call to get started
Get additional support with leadership training
See measurable improvement from your team members
Fill out our quote request form and book your free demo. After installation, you’ll receive ongoing support from our experts to ensure you and your team get the most from TrackIT.
Ready To Get Started?
Hear From Our Satisfied Customers
TrackIT has truly elevated how we manage and lead our people. It streamlines performance tracking, but more importantly, it fosters clear, direct communication across all levels of our organization. From frontline crews to command staff, expectations are transparent, feedback is timely, and accountability is shared. We appreciate how TrackIT encourages honest conversations and keeps everyone aligned on our mission and values.
—Chad Russell , Fire Chief
Andover, KS
The team at TrackIT has been responsive and helpful throughout our onboarding process. They’ve been quick to answer any questions and very easy to work with. While we’re still getting used to the system, we’ve found the process of entering logs for multiple employees to be straightforward and user-friendly. We’re continuing to work toward our goal of simplifying and streamlining the performance evaluation process. We appreciate the support we’ve received so far and look forward to continuing to explore what the system has to offer.
—Brook Brunetti, Executive Administrative Assistant
Jeffcom 911
We have been a client of TrackIT Performance Management, formerly Tenzinga, for several years. The platform is incredibly user-friendly and works seamlessly for all employee types making our performance review process more meaningful and accurate. What truly sets them apart is their exceptional customer service- their team has been responsive, knowledgeable, open, and genuinely invested in our success through ongoing support.
—Kim M. Bautista, PHR Human Resource Director
City Of Parkland
TrackIT Performance Management has significantly improved our goal-setting and performance tracking processes. Supervisors and officers now have real-time visibility into expectations and individual progress, resulting in a noticeable increase in accountability and clear expectations. The platform’s automated reporting tools have also streamlined our semi- and annual reviews, generating comprehensive performance reports with a single click. This efficiency not only saves administrative time but also enhances our employees’ ability to track their performance constantly.
—Robbie Whitfield, CDM Fire Chief / Administrator
Pace Fire Rescue District
TrackIT provides our department with a more modern way of conducting ongoing performance evaluations. Not only has it eliminated the paper shuffle, it has streamlined the process to allow our officers to evaluate daily, weekly and monthly with ease. Overall, now that we have completed a full year of the process, we found that logging events monthly we are able to truly evaluate our staff’s performance.
—Rob Bocanegra, Assistant Fire Chief
Hutto Fire District
See TrackIT In Action
Schedule a free demo to see what TrackIT Performance Management solutions can do for your department.
What is the goal of performance management?
The goal of performance management is to optimize employee performance, improve morale, and streamline accurate communication of goals and expectations.
What is the best tool for performance management?
The best performance management software is one designed and customized for your department. TrackIT lets you set and manage individual, team, and organizational goals. You can use our reporting and analysis tools to track progress, and share real-time feedback with team members. Celebrate milestones as soon as they happen, or identify opportunities for growth before there are widespread issues. It’s all possible with TrackIT.
How do I set up the TrackIT software?
Once you purchase TrackIT, we offer one-on-one guidance to help you start off strong and set up your team for success.
Is the TrackIT software difficult to use?
TrackIT performance management software is intuitive and easy to use. Customize a variety of tools from your TrackIT dashboard with no download required: all you need is a username and password. TrackIT is desktop and mobile-friendly, so your team can get immediate feedback in the field. If you have any questions about how to get the most from TrackIT, our team is here to help.